Payment and Billing

Accepted Payment Methods

Swift Ride uses Stripe, a leading payment processor, to ensure secure and convenient transactions. Learn about all the payment methods we accept and how to use them. Overview of Stripe Integration Stripe is our trusted payment partner that: - Processes billions in payments globally - Provides bank-level security - Offers multiple payment options - Ensures PCI compliance - Protects against fraud Credit and Debit Cards Accepted Card Types We accept all major credit and debit cards: ✅ Visa - All Visa credit cards - Visa debit cards - Visa Electron (market dependent) ✅ Mastercard - All Mastercard credit cards - Mastercard debit cards - Maestro (select regions) ✅ American Express - All Amex personal cards - Amex business cards - Amex prepaid (with restrictions) ✅ Discover - Discover credit cards - Discover debit cards - Diners Club (processed as Discover) Card Requirements Your card must: - Be valid and not expired - Have sufficient available credit/balance - Be registered to your name - Have a valid billing address Digital Wallet Options Apple Pay How to Use Apple Pay: 1. Click "Apple Pay" at checkout 2. Authenticate with Face ID, Touch ID, or passcode 3. Confirm the payment amount 4. Complete transaction instantly Requirements: - Safari browser on Mac or iOS device - Apple Pay set up on your device - Supported card added to Apple Wallet Google Pay How to Use Google Pay: 1. Click "Google Pay" button 2. Select your preferred card 3. Authenticate if required 4. Confirm payment Requirements: - Chrome browser or Android device - Google Pay account set up - Supported card added to Google Pay Link by Stripe What is Link? - Stripe's one-click checkout solution - Saves your information securely - Enables faster future payments - Works across all Stripe merchants How to Use Link: 1. Enter your email at checkout 2. Receive a verification code 3. Create your Link account (first time) 4. Pay with one click in the future International Payment Methods Supported International Cards - Most international Visa/Mastercard accepted - Currency automatically converted - Your bank may charge conversion fees - Transaction appears in USD Regional Payment Methods Depending on your location: - SEPA Direct Debit (Europe) - Alipay (China - limited) - Local bank transfers (select countries) Payment Method Restrictions What We Don't Accept ❌ Cash or Cash Apps - No cash payments - No Venmo, CashApp, Zelle - No money orders ❌ Alternative Payment Methods - PayPal (not directly integrated) - Cryptocurrency - Gift cards - Store credit cards ❌ High-Risk Cards - Some prepaid cards - Virtual/temporary card numbers - Cards flagged for fraud Setting Up Your Payment Method First-Time Setup 1. Navigate to Payment: - Go to checkout or payment settings - Click "Add Payment Method" 2. Choose Your Method: - Select card, Apple Pay, or Google Pay - Enter required information 3. Verify Your Information: - Confirm billing address - Enter security code - Complete any authentication 4. Save for Future Use: - Check "Save this card" - Set as default if desired Managing Multiple Payment Methods Add Multiple Cards: 1. Go to Profile → Payment Methods 2. Click "Add New Payment Method" 3. Enter card details 4. Save and organize Set Default Method: 1. View all saved methods 2. Click "Set as Default" 3. This card will be charged first Remove a Method: 1. Click "Remove" or trash icon 2. Confirm removal 3. Cannot remove if it's the only method Security Features Stripe Security Measures 🔒 PCI DSS Level 1 Compliance - Highest level of security certification - Regular security audits - Encrypted data transmission 🔒 3D Secure Authentication - Additional verification for certain transactions - Reduces fraud and chargebacks - May require bank app confirmation 🔒 Tokenization - Card numbers replaced with secure tokens - Actual card data never stored - Each transaction uses unique identifiers Your Security Checklist - ✅ Always use secure Wi-Fi - ✅ Verify swiftride.com in the URL - ✅ Look for padlock icon in browser - ✅ Never share payment details via email - ✅ Monitor your statements regularly Troubleshooting Payment Methods Card Not Accepted "Card declined" errors: - Check expiration date - Verify billing zip code matches - Ensure sufficient funds/credit - Contact your bank "Invalid card number": - Re-enter without spaces - Check for typos - Ensure all digits entered - Try manual entry vs. autofill Digital Wallet Issues Apple Pay Not Working: - Update to latest iOS - Re-add card to wallet - Check Face ID/Touch ID settings - Try Safari browser Google Pay Problems: - Clear browser cache - Update Google Pay app - Re-authenticate account - Check saved cards International Card Issues - Enable international transactions with bank - Notify bank of U.S. transaction - Check currency conversion settings - Consider using different card Best Practices For Smooth Payments 1. Keep Information Updated: - Update expiring cards proactively - Maintain current billing address - Verify phone number for authentication 2. Use Preferred Methods: - Credit cards often have better protection - Digital wallets for faster checkout - Keep backup payment method 3. Security First: - Use strong passwords - Enable two-factor authentication - Don't save cards on shared devices Frequently Asked Questions Q: Is my payment information safe? A: Yes, Stripe uses bank-level encryption and never stores your full card details. Q: Can I use multiple cards? A: Yes, you can save multiple payment methods and switch between them. Q: Are there any additional fees? A: Swift Ride doesn't charge payment processing fees. Your bank may charge for international transactions. Q: How quickly are payments processed? A: Most payments process instantly. Bank transfers may take 1-3 business days. Need Help? Payment Support - Immediate Help: Use the chat widget - Email: [email protected] - Response Time: Usually within 1 hour Information to Provide - Last 4 digits of card - Error message received - Time of attempted transaction - Browser/device used

How to Make Payments with Swift Ride

Swift Ride makes payments simple and secure through our Stripe integration. This guide covers everything you need to know about making payments, from your initial deposit to weekly subscriptions. Payment Overview Swift Ride requires two types of payments: 1. Security Deposit: $200 refundable deposit (one-time) 2. Weekly Subscription: $399/week (recurring) or daily with 1 week commitment All payments are processed securely through Stripe, ensuring your financial information is protected. Setting Up Your Payment Method Step 1: Access Payment Settings 1. Log in to your Swift Ride account 2. Navigate to Profile → Payment Methods 3. Click "Add Payment Method" Step 2: Add Your Payment Information 1. You'll be redirected to Stripe's secure checkout 2. Enter your payment details: - Card number - Expiration date - CVC code - Billing zip code 3. Choose to save for future payments 4. Click "Save Payment Method" Step 3: Set as Default (Optional) 1. Return to Payment Methods page 2. Click "Set as Default" next to your preferred card 3. This card will be used for automatic payments Making Your Initial Payment Security Deposit ($200) When you book your first vehicle: 1. You'll be prompted to pay the security deposit 2. Select your saved payment method or add a new one 3. Review the charge: $200 Security Deposit 4. Click "Confirm Payment" 5. Receive instant confirmation Note: The security deposit is fully refundable when you return the vehicle in good condition. First Week's Payment ($399) - Charged on your vehicle pickup date - Processed automatically using your default payment method - You'll receive an email confirmation - Includes access to your vehicle for 7 days Understanding Recurring Payments Weekly Subscription Billing - Billing Cycle: Every 7 days from your pickup date - Amount: $399 per week - Processing Time: Typically 12:00 AM on your billing day - Auto-renewal: Continues until you cancel Payment Schedule Example - Pickup Date: Monday, January 1st - First Payment: $200 deposit + $399 first week - Next Payment: Monday, January 8th ($399) - Following: Every Monday ($399) Payment Methods We Accept Credit and Debit Cards - ✅ Visa - ✅ Mastercard - ✅ American Express - ✅ Discover - ✅ Most debit cards with Visa/Mastercard logo Digital Wallets - ✅ Apple Pay - ✅ Google Pay - ✅ Link (Stripe's payment solution) Not Accepted - ❌ Cash - ❌ Checks - ❌ PayPal (directly) - ❌ Cryptocurrency - ❌ Prepaid cards (some restrictions) Managing Your Payments View Payment History 1. Go to Profile → Billing History 2. See all past transactions 3. Download receipts and invoices 4. Filter by date range Update Payment Method 1. Navigate to Payment Methods 2. Click "Manage" or "Update" 3. You'll be redirected to Stripe 4. Add new card or update existing 5. Set new default if desired Handle Failed Payments If a payment fails: 1. You'll receive an email notification immediately 2. Log in to update your payment method 3. Click "Retry Payment" 4. You have 24 hours before service interruption Using Stripe Customer Portal Access Your Portal 1. Go to Profile → Billing 2. Click "Manage Billing in Stripe" 3. You'll be redirected to your secure portal Portal Features - View complete payment history - Update payment methods - Download invoices and receipts - Manage billing information - Update email for receipts Payment Security How We Protect You - 🔒 SSL encryption for all transactions - 🔒 PCI-compliant payment processing - 🔒 No storage of card details on our servers - 🔒 Stripe's advanced fraud protection - 🔒 3D Secure authentication when required Best Practices - Use cards with fraud protection - Keep your billing address updated - Monitor your statements regularly - Report suspicious activity immediately Common Payment Issues Card Declined Reasons and Solutions: - Insufficient funds → Add funds or use different card - Expired card → Update card information - Incorrect details → Double-check all information - Bank flags as suspicious → Contact your bank Payment Not Processing 1. Check internet connection 2. Try a different browser 3. Disable ad blockers 4. Clear cache and cookies 5. Contact support if issues persist Double Charges - Rare but can happen with connection issues - Usually one is pending and will drop off - Contact support with transaction IDs - Refunds processed within 5-7 days Refunds and Disputes Requesting a Refund 1. Contact support within 24 hours 2. Provide booking ID and reason 3. Refunds typically process in 5-7 business days 4. Security deposits refunded after vehicle return Disputing a Charge 1. First, contact Swift Ride support 2. We'll investigate within 24 hours 3. If unresolved, contact your card issuer 4. Provide all documentation Setting Up Auto-Pay Benefits of Auto-Pay - Never miss a payment - Uninterrupted vehicle access - Avoid late fees - Convenient and worry-free Enable Auto-Pay 1. It's enabled by default for weekly payments 2. To modify: Profile → Subscription Settings 3. Toggle auto-renewal on/off 4. Confirm your choice Need Help? Payment Support - Chat: Click the widget for instant help - Email: [email protected] - Include: Transaction ID, amount, date Before Contacting Support 1. Check your bank statement 2. Verify card details are correct 3. Try a different payment method 4. Screenshot any error messages

Understanding Your Subscription Cost: What's Included & What's Not

Your Swift Ride subscription is designed to be transparent and all-inclusive for gig drivers. Here's a detailed breakdown of what your $399 weekly subscription covers and what additional costs you might encounter. Subscription Pricing Structure Weekly Subscription: $399/week - Billing Cycle: Every 7 days - Payment Method: Automatic renewal - Start Date: Your vehicle pickup day - Flexibility: Week-to-week, no long-term contract One-Time Security Deposit: $200 - When Charged: At booking - Fully Refundable: Upon vehicle return - Purpose: Covers potential damages - Return Timeline: 5-7 business days after inspection What's Included in Your $399/Week ✅ Vehicle Access - 24/7 Vehicle Access: Drive anytime, day or night - Unlimited Hours: No hourly restrictions - Digital Key Access: Via Geotab system - Vehicle Swaps: Switch vehicles if needed (subject to availability) ✅ Mileage Allowance - Unlimited Mileage: For gig driving purposes - No Daily Limits: Drive as much as you need - All Gig Platforms: Uber, Lyft, DoorDash, etc. - Personal Use: Reasonable personal use included ✅ Insurance Coverage - Comprehensive Coverage: Full coverage insurance - Liability Protection: State minimum requirements - Collision Coverage: With deductible - Gig Platform Compatible: Meets all platform requirements ✅ Maintenance & Repairs - Regular Maintenance: Oil changes, tire rotations - Mechanical Repairs: Covered breakdowns - 24/7 Roadside Assistance: For emergencies - Replacement Vehicle: During extended repairs ✅ Registration & Licensing - Vehicle Registration: Always current - License Plates: Properly registered - Inspection Stickers: Up-to-date - Documentation: All paperwork provided ✅ Technology Features - GPS Navigation: If equipped in vehicle - Geotab Digital Key: Smartphone access - Vehicle Diagnostics: Real-time monitoring - Support App Access: 24/7 assistance What's NOT Included ❌ Fuel Costs - Your Responsibility: All gas/charging costs - Fuel Type: Use recommended grade - Electric Vehicles: Charging costs on you - Return Policy: Return with same fuel level ❌ Parking & Tolls - Parking Fees: Your responsibility - Parking Tickets: You must pay - Toll Roads: Your expense - Toll Violations: Billed to you ❌ Traffic Violations - Speeding Tickets: Your responsibility - Red Light Cameras: Forwarded to you - Moving Violations: Impact your record - Administrative Fees: May apply for processing ❌ Damage Beyond Normal Wear - Deductible: You pay for at-fault accidents - Interior Damage: Excessive wear charges - Missing Items: Replacement costs - Cleaning Fees: For excessive mess ❌ Personal Items - Phone Mounts: Bring your own - Charging Cables: Not provided - Air Fresheners: Your preference - Personal Safety Items: Your responsibility Additional Fees You Might Encounter Damage-Related Fees Type of DamageEstimated CostWindshield Chip50−100Interior Stains75−150Bumper Scratch200−500Lost Key250−400 Service Fees - Late Payment: $25 after 24-hour grace period - Early Return: No fee, but no refund - Vehicle Transfer: $50 if switching vehicles - Deep Cleaning: $150 if required Violation Processing - Ticket Processing: $25 administrative fee - Toll Processing: $15 + toll amount - Late Violation Payment: Additional penalties Understanding Insurance Coverage What's Covered ✅ Accidents: With deductible - Not-at-fault: $0 deductible - At-fault: $500 deductible ✅ Comprehensive: - Theft: Covered - Vandalism: Covered - Weather damage: Covered - Deductible: $500 Your Responsibilities - Report accidents within 24 hours - Cooperate with insurance claims - Pay deductibles when applicable - Maintain safe driving record Cost Comparison Traditional Car Ownership Monthly Costs: - Car Payment: 400−600 - Insurance: 150−300 - Maintenance: 100−200 - Depreciation: 200−300 - Total: 750−1,400/month Swift Ride Subscription Monthly Cost: $1,596 (4 weeks) - All-inclusive (except fuel) - No surprise repairs - No insurance shopping - Professional maintenance Maximizing Your Subscription Value Drive Smart 1. Plan Routes: Minimize fuel costs 2. Multi-App: Maximize earnings 3. Peak Hours: Focus on busy times 4. Maintain Vehicle: Avoid damage fees Use All Benefits - Take advantage of 24/7 access - Use vehicle for personal needs too - Request maintenance promptly - Utilize roadside assistance Track Your Costs - Monitor fuel expenses - Track toll costs - Document mileage for taxes - Calculate cost per mile Frequently Asked Questions Q: Can I pause my subscription? A: No pause option available. You can return the vehicle and rebook later. Q: Is the price ever discounted? A: Occasionally we offer promotions. Check our website or ask support. Q: What if I return early? A: No refunds for partial weeks, but no penalties either. Q: Can I prepay for multiple weeks? A: Currently, we only offer weekly automatic billing. Q: Are there any hidden fees? A: No hidden fees. All potential charges are listed in this guide. Cost-Saving Tips Fuel Efficiency - ✅ Use recommended fuel grade only - ✅ Maintain proper tire pressure - ✅ Avoid excessive idling - ✅ Use cruise control on highways Avoid Extra Charges - ✅ Return vehicle clean - ✅ Report issues immediately - ✅ Follow traffic laws - ✅ Park in safe locations Maximize Earnings - ✅ Drive during surge pricing - ✅ Accept longer trips - ✅ Maintain high ratings - ✅ Use multiple platforms Need Help Understanding Your Bill? Billing Support - Chat: Instant help via widget - Email: [email protected] - Portal: Access via Stripe What We Can Help With - Explaining specific charges - Reviewing your payment history - Understanding your invoice - Disputing incorrect charges

How to Update Your Payment Method via Stripe

Keeping your payment method current ensures uninterrupted access to your Swift Ride vehicle. This guide shows you how to update your payment information through our secure Stripe integration. When to Update Your Payment Method Update your payment method when: - Your card is expiring or has expired - You receive a new card number - You want to switch to a different card - Your card was lost or stolen - You're experiencing payment failures - You want to use a digital wallet instead Step-by-Step Update Process Method 1: Through Swift Ride Dashboard Step 1: Access Payment Settings 1. Log in to your Swift Ride account 2. Click on your profile icon 3. Navigate to "Payment Methods" or "Billing" 4. You'll see your current payment methods listed Step 2: Update Existing Card 1. Find the card you want to update 2. Click "Update" or the edit icon 3. You'll be redirected to Stripe's secure page 4. Enter new card details: - Card number - Expiration date - CVC code - Billing zip code 5. Click "Save Changes" Step 3: Add a New Payment Method 1. Click "Add Payment Method" 2. Choose your payment type: - Credit/Debit Card - Apple Pay - Google Pay - Link 3. Enter payment details 4. Check "Save for future payments" 5. Click "Add Payment Method" Method 2: Through Stripe Customer Portal Step 1: Access Stripe Portal 1. Go to Profile → Billing 2. Click "Manage in Stripe" or "Customer Portal" 3. You'll be redirected to portal.stripe.com 4. Secure link sent to your email if needed Step 2: Navigate to Payment Methods 1. In the Stripe portal, click "Payment Methods" 2. View all saved payment methods 3. See default payment method marked Step 3: Update or Add Methods 1. To Update: Click on existing card → "Update" 2. To Add: Click "+ Add Payment Method" 3. To Remove: Click trash icon (if not default) 4. To Set Default: Click "Set as Default" Setting a Default Payment Method Why Set a Default? - Ensures automatic payments process smoothly - Reduces risk of service interruption - Simplifies checkout for future purchases - Provides backup if primary method fails How to Set Default 1. Go to Payment Methods (either dashboard) 2. Find your preferred payment method 3. Click "Set as Default" or star icon 4. Confirm your selection 5. See "Default" badge appear Adding Digital Wallets Apple Pay Setup 1. Ensure you're using Safari on Mac/iOS 2. Click "Add Payment Method" 3. Select "Apple Pay" 4. Authenticate with Touch ID/Face ID 5. Confirm card from Apple Wallet 6. Save for future use Google Pay Setup 1. Use Chrome browser or Android device 2. Click "Add Payment Method" 3. Choose "Google Pay" 4. Select card from Google Pay 5. Authenticate if required 6. Confirm addition Link by Stripe 1. Click "Add Payment Method" 2. Select "Link" 3. Enter email address 4. Verify with code sent to email 5. Add payment details once 6. Use across all Stripe merchants Handling Update Issues Common Error Messages "Card declined" - Verify card details are correct - Check expiration date - Ensure billing address matches - Contact your bank "Invalid card number" - Re-enter without spaces or dashes - Check for typos - Ensure all digits entered - Try manual entry "Unable to authenticate" - Complete 3D Secure verification - Check bank app for approval request - Try different browser - Disable VPN if active Troubleshooting Steps 1. Clear Browser Data: - Clear cache and cookies - Try incognito/private mode - Disable browser extensions 2. Try Different Method: - Use mobile app vs. website - Try Stripe portal directly - Use different browser 3. Verify Card Status: - Call bank to confirm active - Check for international blocks - Ensure sufficient credit limit Best Practices for Payment Updates Before Your Card Expires - ✅ Update 2 weeks before expiration - ✅ Add new card as backup first - ✅ Test with small transaction - ✅ Then set as default - ✅ Remove old card after confirmed Security Tips - 🔒 Only update on secure networks - 🔒 Verify you're on official sites - 🔒 Never share card details via email - 🔒 Use strong passwords - 🔒 Enable two-factor authentication Multiple Payment Methods - Keep 2 methods on file - Use primary for subscriptions - Keep backup for emergencies - Update both when needed - Remove compromised cards immediately What Happens After Updating Immediate Effects - New payment method available instantly - Next payment uses updated method - Confirmation email sent - Dashboard shows updated information Subscription Impact - No interruption to service - Next billing uses new method - Past payment history unchanged - Receipts sent to account email Special Circumstances Lost or Stolen Cards 1. Immediate Actions: - Contact your bank first - Update Swift Ride payment method - Remove compromised card - Add new payment method 2. Prevent Service Interruption: - Update before next billing date - Add temporary method if needed - Contact support for extensions Switching Banks 1. Add new bank's card first 2. Set as default payment 3. Test with manual payment 4. Remove old bank's card 5. Update billing address if changed International Cards - Notify bank of U.S. transactions - Enable international purchases - Be aware of conversion fees - Consider U.S.-issued card Frequently Asked Questions Q: How often can I update my payment method? A: As often as needed. No limits on updates. Q: Will updating affect my current booking? A: No, your active booking continues normally. Q: Can I update during a failed payment? A: Yes, and it's recommended to do so immediately. Q: What if I can't access Stripe portal? A: Contact support for a secure portal link. Q: Can someone else update my payment? A: Only account holders can update payment methods. Need Help? Quick Support Options - Live Chat: Click the widget - Email: [email protected] - Phone: During business hours Information to Provide - Account email address - Last 4 digits of current card - Error messages received - Browser/device used Response Times - Chat: Immediate - Email: Within 2 hours - Phone: Minimal wait times

Using Apple Pay, Google Pay, or Link via Stripe

Digital wallets make payments faster, more secure, and more convenient. This guide explains how to set up and use Apple Pay, Google Pay, and Link for your Swift Ride payments. Why Use Digital Wallets? Benefits Over Traditional Cards - ⚡ Faster Checkout: One-click payments - 🔒 Enhanced Security: Biometric authentication - 📱 Convenience: No need to enter card details - 🛡️ Privacy: Card numbers aren't shared - 🔄 Automatic Updates: When cards expire Apple Pay What is Apple Pay? Apple Pay is Apple's mobile payment service that allows you to make secure payments using your iPhone, iPad, Apple Watch, or Mac. Setting Up Apple Pay On iPhone/iPad 1. Open the Wallet app 2. Tap the + button 3. Follow prompts to add your card 4. Verify with your bank 5. Set as default if desired On Mac 1. Go to System Preferences 2. Select Wallet & Apple Pay 3. Click Add Card 4. Enter card details 5. Verify with bank Using Apple Pay with Swift Ride First-Time Setup 1. At checkout, select Apple Pay 2. Review payment amount 3. Authenticate with: - Face ID (iPhone X and later) - Touch ID (older iPhones, iPads, Macs) - Passcode (if biometrics fail) 4. Complete transaction 5. Receive confirmation Requirements - ✅ Apple device with Apple Pay support - ✅ Safari browser (on Mac) - ✅ Supported card in Wallet - ✅ Two-factor authentication on Apple ID - ✅ Region that supports Apple Pay Apple Pay Tips - Multiple Cards: Double-click to choose different card - Default Card: Set in Wallet app settings - Shipping Address: Auto-fills from Apple ID - Transaction Limits: Same as physical card Google Pay What is Google Pay? Google Pay is Google's digital wallet platform that enables fast, secure payments across Android devices and Chrome browser. Setting Up Google Pay On Android 1. Download Google Pay app 2. Open app and tap Get Started 3. Add card by: - Taking photo of card - Entering details manually 4. Verify with SMS/email code 5. Set as default payment On Desktop (Chrome) 1. Go to pay.google.com 2. Click Payment Methods 3. Add card information 4. Verify identity 5. Save for future use Using Google Pay with Swift Ride Making Payments 1. Click Google Pay at checkout 2. If on mobile: App opens automatically 3. If on desktop: Pop-up appears 4. Select payment card 5. Confirm with: - Fingerprint - PIN - Pattern 6. Transaction completes Requirements - ✅ Android 5.0+ or Chrome browser - ✅ Google account - ✅ Screen lock enabled (mobile) - ✅ NFC enabled for tap-to-pay - ✅ Supported card added Google Pay Features - Multiple Accounts: Switch between Google accounts - Transaction History: View in app - Loyalty Cards: Store in same app - Offers: Automatic discount application Link by Stripe What is Link? Link is Stripe's universal payment method that saves your information securely and enables one-click checkout across any business using Stripe. Setting Up Link First-Time Creation 1. At any Stripe checkout, enter email 2. Click Save my info for 1-click checkout 3. Receive 6-digit code via email 4. Enter verification code 5. Add payment details: - Card information - Billing address - Phone number 6. Create Link account Benefits of Link - Works on ANY site using Stripe - No app download required - Automatically updates everywhere - Secure authentication - Faster than typing details Using Link with Swift Ride Returning Users 1. Enter email at checkout 2. Link recognizes you 3. Click Pay with Link 4. Receive verification code 5. Enter code 6. Payment completes instantly Managing Link - Update Cards: Change at any Stripe checkout - Multiple Cards: Add during checkout - Remove Cards: Via email preferences - Privacy: Control data sharing Comparing Digital Wallets FeatureApple PayGoogle PayLinkDevicesApple onlyAndroid/ChromeAny deviceSetup Time2-3 minutes2-3 minutes1 minuteAuthenticationBiometricBiometric/PINEmail codeCross-PlatformNoLimitedYesApp RequiredWallet appGoogle Pay appNo Security Features Apple Pay Security - 🔒 Device Account Number (not real card) - 🔒 Dynamic transaction codes - 🔒 Biometric authentication required - 🔒 Lost device: Remotely disable - 🔒 No card details stored Google Pay Security - 🔒 Virtual Account Number - 🔒 Tokenized transactions - 🔒 Device lock required - 🔒 Find My Device integration - 🔒 Industry-standard encryption Link Security - 🔒 Two-factor authentication - 🔒 Email verification each use - 🔒 PCI compliance - 🔒 Encrypted data storage - 🔒 Fraud monitoring Troubleshooting Apple Pay Issues "Apple Pay not available" - Use Safari browser - Update to latest iOS/macOS - Check region settings - Verify card supports Apple Pay "Authentication failed" - Re-enable Face ID/Touch ID - Check passcode settings - Remove and re-add card - Contact Apple Support Google Pay Problems "Can't add card" - Verify card is supported - Check with your bank - Update Google Pay app - Clear app cache "Payment declined" - Check card limits - Verify sufficient funds - Enable online transactions - Try different card Link Troubleshooting "Code not received" - Check spam folder - Verify email correct - Request new code - Try different email "Link not recognized" - Clear browser cookies - Use same email as before - Reset Link account - Create new account Best Practices For All Digital Wallets 1. Keep Updated: Install latest updates 2. Secure Device: Use lock screen 3. Monitor Transactions: Check regularly 4. Report Issues: Contact support quickly 5. Backup Methods: Keep card on file too Choosing the Right Wallet - Apple Users: Apple Pay for seamless experience - Android Users: Google Pay for integration - Multi-Device Users: Link for flexibility - Privacy Focused: Any provide good protection Managing Digital Payments View Transaction History - Apple Pay: In Wallet app - Google Pay: In Google Pay app - Link: Via email receipts Updating Payment Methods 1. Remove old card from wallet 2. Add new card 3. Verify with bank 4. Update default if needed 5. Test with small purchase Removing Digital Wallets - Apple Pay: Settings → Wallet → Remove Card - Google Pay: App → Payment Methods → Remove - Link: Via email preferences link Frequently Asked Questions Q: Are digital wallets more secure? A: Yes, they use tokenization and don't share real card numbers. Q: Do digital wallets cost extra? A: No, they're free to use with no additional fees. Q: Can I use multiple digital wallets? A: Yes, you can have all three set up and choose at checkout. Q: What if I lose my phone? A: Use device's remote lock/wipe features. Payments require authentication. Q: Do digital wallets work internationally? A: Yes, wherever the merchant accepts them. Need Help? Digital Wallet Support - Chat: Available 24/7 - Email: [email protected] - Specify: Which wallet you're using Vendor Support - Apple Pay: apple.com/support/apple-pay - Google Pay: support.google.com/pay - Link: link.co/support