Home Payment and Billing How to Make Payments with Swift Ride

How to Make Payments with Swift Ride

Last updated on Jul 13, 2025

Swift Ride makes payments simple and secure through our Stripe integration. This guide covers everything you need to know about making payments, from your initial deposit to weekly subscriptions.

Payment Overview

Swift Ride requires two types of payments:

  1. Security Deposit: $200 refundable deposit (one-time)

  2. Weekly Subscription: $399/week (recurring) or daily with 1 week commitment

All payments are processed securely through Stripe, ensuring your financial information is protected.

Setting Up Your Payment Method

Step 1: Access Payment Settings

  1. Log in to your Swift Ride account

  2. Navigate to Profile → Payment Methods

  3. Click "Add Payment Method"

Step 2: Add Your Payment Information

  1. You'll be redirected to Stripe's secure checkout

  2. Enter your payment details:

    • Card number

    • Expiration date

    • CVC code

    • Billing zip code

  3. Choose to save for future payments

  4. Click "Save Payment Method"

Step 3: Set as Default (Optional)

  1. Return to Payment Methods page

  2. Click "Set as Default" next to your preferred card

  3. This card will be used for automatic payments

Making Your Initial Payment

Security Deposit ($200)

When you book your first vehicle:

  1. You'll be prompted to pay the security deposit

  2. Select your saved payment method or add a new one

  3. Review the charge: $200 Security Deposit

  4. Click "Confirm Payment"

  5. Receive instant confirmation

Note: The security deposit is fully refundable when you return the vehicle in good condition.

First Week's Payment ($399)

  • Charged on your vehicle pickup date

  • Processed automatically using your default payment method

  • You'll receive an email confirmation

  • Includes access to your vehicle for 7 days

Understanding Recurring Payments

Weekly Subscription Billing

  • Billing Cycle: Every 7 days from your pickup date

  • Amount: $399 per week

  • Processing Time: Typically 12:00 AM on your billing day

  • Auto-renewal: Continues until you cancel

Payment Schedule Example

  • Pickup Date: Monday, January 1st

  • First Payment: $200 deposit + $399 first week

  • Next Payment: Monday, January 8th ($399)

  • Following: Every Monday ($399)

Payment Methods We Accept

Credit and Debit Cards

  • ✅ Visa

  • ✅ Mastercard

  • ✅ American Express

  • ✅ Discover

  • ✅ Most debit cards with Visa/Mastercard logo

Digital Wallets

  • ✅ Apple Pay

  • ✅ Google Pay

  • ✅ Link (Stripe's payment solution)

Not Accepted

  • ❌ Cash

  • ❌ Checks

  • ❌ PayPal (directly)

  • ❌ Cryptocurrency

  • ❌ Prepaid cards (some restrictions)

Managing Your Payments

View Payment History

  1. Go to Profile → Billing History

  2. See all past transactions

  3. Download receipts and invoices

  4. Filter by date range

Update Payment Method

  1. Navigate to Payment Methods

  2. Click "Manage" or "Update"

  3. You'll be redirected to Stripe

  4. Add new card or update existing

  5. Set new default if desired

Handle Failed Payments

If a payment fails:

  1. You'll receive an email notification immediately

  2. Log in to update your payment method

  3. Click "Retry Payment"

  4. You have 24 hours before service interruption

Using Stripe Customer Portal

Access Your Portal

  1. Go to Profile → Billing

  2. Click "Manage Billing in Stripe"

  3. You'll be redirected to your secure portal

Portal Features

  • View complete payment history

  • Update payment methods

  • Download invoices and receipts

  • Manage billing information

  • Update email for receipts

Payment Security

How We Protect You

  • 🔒 SSL encryption for all transactions

  • 🔒 PCI-compliant payment processing

  • 🔒 No storage of card details on our servers

  • 🔒 Stripe's advanced fraud protection

  • 🔒 3D Secure authentication when required

Best Practices

  • Use cards with fraud protection

  • Keep your billing address updated

  • Monitor your statements regularly

  • Report suspicious activity immediately

Common Payment Issues

Card Declined

Reasons and Solutions:

  • Insufficient funds → Add funds or use different card

  • Expired card → Update card information

  • Incorrect details → Double-check all information

  • Bank flags as suspicious → Contact your bank

Payment Not Processing

  1. Check internet connection

  2. Try a different browser

  3. Disable ad blockers

  4. Clear cache and cookies

  5. Contact support if issues persist

Double Charges

  • Rare but can happen with connection issues

  • Usually one is pending and will drop off

  • Contact support with transaction IDs

  • Refunds processed within 5-7 days

Refunds and Disputes

Requesting a Refund

  1. Contact support within 24 hours

  2. Provide booking ID and reason

  3. Refunds typically process in 5-7 business days

  4. Security deposits refunded after vehicle return

Disputing a Charge

  1. First, contact Swift Ride support

  2. We'll investigate within 24 hours

  3. If unresolved, contact your card issuer

  4. Provide all documentation

Setting Up Auto-Pay

Benefits of Auto-Pay

  • Never miss a payment

  • Uninterrupted vehicle access

  • Avoid late fees

  • Convenient and worry-free

Enable Auto-Pay

  1. It's enabled by default for weekly payments

  2. To modify: Profile → Subscription Settings

  3. Toggle auto-renewal on/off

  4. Confirm your choice

Need Help?

Payment Support

  • Chat: Click the widget for instant help

  • Email: [email protected]

  • Include: Transaction ID, amount, date

Before Contacting Support

  1. Check your bank statement

  2. Verify card details are correct

  3. Try a different payment method

  4. Screenshot any error messages