Getting started

How to Book a Car and What Happens After You Book

Get your Swift Ride vehicle in just a few simple steps! This guide walks you through the booking process and what to expect after your booking is confirmed. Before You Begin To book a vehicle with Swift Ride, you'll need: - A verified driver's license - Connected gig driving accounts (Uber, DoorDash, etc.) - A valid payment method on file - Signed Terms & Conditions How to Book Your Vehicle Step 1: Browse Available Cars 1. Visit the Cars page or click "Browse Cars" from the homepage 2. Enter your location or allow automatic location detection 3. View available vehicles sorted by distance from your location 4. Use filters to narrow down by car type, features, or availability Step 2: Select Your Vehicle 1. Click on any vehicle card to view detailed information 2. Review the vehicle features, photos, and specifications 3. Check the weekly rental cost ($399/week) 4. Click the "Book Now" button Step 3: Choose Your Start Date 1. Select your preferred pickup date from the calendar 2. Confirm the weekly billing cycle start date 3. Review the rental terms and duration Step 4: Complete Your Booking 1. Verify your contact information is correct 2. Confirm your payment method (managed through Stripe) 3. Pay the $200 refundable security deposit 4. Review and accept the booking summary 5. Click "Confirm Booking" to finalize What Happens After You Book Immediate Confirmation - You'll receive a booking confirmation email within minutes - The email includes your booking details and pickup instructions - Your booking appears in the Overview dashboard Before Pickup Day - Before pickup: You'll receive a reminder email - Digital key activation: Your Geotab digital key will be activated - Final preparations: Ensure all documents are verified On Pickup Day 1. Go to the designated pickup location 2. Open the Swift Ride app and navigate to your booking 3. Use the digital key to unlock your vehicle 4. Complete a quick vehicle inspection 5. Start driving and earning! Managing Your Booking View Your Booking - Go to the Overview page in your account - See your active booking status and details - Access your digital key and vehicle information Weekly Payments - Your $399 weekly subscription auto-renews every 7 days - Payments are processed through Stripe - You'll receive payment confirmations via email Need Help? Common Questions Q: Can I book multiple vehicles? A: Currently, you can have one active booking at a time. Q: When does my weekly billing start? A: Your first week begins on your selected pickup date. Q: Can I cancel my booking? A: Yes, check our cancellation policy or contact support. Still Need Assistance? - Use the chat widget for instant support - Email [email protected] - Call our support line during business hours

How to Connect and Verify Your Gig Driving Accounts

Connecting your gig driving accounts helps Swift Ride verify your experience as a professional driver. This quick process ensures you get the best rental experience tailored to gig economy drivers. Why Connect Your Gig Accounts? Connecting your gig driving accounts: - Verifies your status as an active gig driver - May qualify you for special rates or offers - Helps us provide better support for your specific needs - Ensures you meet platform requirements Supported Gig Platforms Swift Ride currently supports verification for: - Uber (Uber Eats, Uber X, etc.) - Lyft - DoorDash - Instacart - Amazon Flex - Grubhub - Postmates - Other delivery and rideshare platforms Step-by-Step Connection Process Step 1: Navigate to Account Verification 1. Log in to your Swift Ride account 2. Go to Profile or Account Settings 3. Click on "Connect Gig Accounts" 4. You'll see a list of available platforms Step 2: Select Your Platform(s) 1. Click on each platform where you're an active driver 2. You can connect multiple platforms 3. Each platform will have a "Connect" button Step 3: Verify Your Account Option A: Automatic Verification (Recommended) 1. Click "Connect with [Platform Name]" 2. You'll be redirected to the platform's login page 3. Log in with your driver credentials 4. Authorize Swift Ride to verify your driver status 5. You'll be redirected back to Swift Ride Option B: Manual Verification 1. Click "Verify Manually" 2. Upload required documents: - Recent earnings statement (within 30 days) - Driver profile screenshot - Active status confirmation 3. Submit for review Step 4: Confirmation 1. See a green checkmark next to verified platforms 2. Receive confirmation email 3. Your profile shows "Gig Driver Verified" status Required Documents for Manual Verification Acceptable Documents ✅ Earnings Statements - Must show your name and platform - Dated within the last 30 days - Shows active driving status ✅ Driver Dashboard Screenshots - Profile page with your name visible - Active driver status indicator - Recent trip or delivery history ✅ Platform Emails - Weekly/monthly summaries - Account statements - Must show your email and active status Unacceptable Documents ❌ Customer-facing receipts ❌ Promotional emails ❌ Expired or inactive account proof ❌ Documents older than 30 days Verification Timeline - Automatic verification: Instant - Manual verification: 2-4 business hours - Complex cases: Up to 24 hours - Status updates: Via email and in-app Troubleshooting Common Issues Connection Problems Issue: "Connection failed" - Check you're using the correct login credentials - Ensure your gig account is active - Try clearing browser cookies - Use a different browser Issue: "Platform not listed" - Select "Other" and upload manual verification - Contact support to request platform addition Verification Delays Issue: "Still pending after 24 hours" - Check your email for additional requests - Ensure uploaded documents are clear - Contact support with your case number Account Status Issues Issue: "Account shows as inactive" - Complete a delivery/ride in the last 30 days - Reactivate your gig account first - Submit recent activity proof Privacy and Security Your Data is Protected - We only access driver status information - Personal earnings data remains private - Connections can be revoked anytime - All data is encrypted and secure What We Can See ✅ Active driver status ✅ Account verification ✅ General activity level What We Cannot See ❌ Specific earnings amounts ❌ Customer information ❌ Detailed trip history ❌ Payment methods Managing Connected Accounts View Connected Accounts 1. Go to Profile → Connected Accounts 2. See all verified platforms 3. Check verification status Disconnect an Account 1. Click "Manage" next to the platform 2. Select "Disconnect Account" 3. Confirm disconnection Update Verification 1. If your status changes, update verification 2. Re-verify every 6 months for accuracy 3. Add new platforms as you join them Benefits of Verification Once verified, you'll enjoy: - ✅ Faster booking approval - ✅ Access to all available vehicles - ✅ Priority customer support - ✅ Potential promotional offers Need Help? Quick Support - Use the chat widget for instant help - Email: [email protected] - Include platform name and issue description Before Contacting Support 1. Ensure your gig account is active 2. Try both automatic and manual methods 3. Check document requirements carefully

How to Sign Swift Ride's Terms & Conditions

Signing our Terms & Conditions is a simple digital process that takes just a few minutes. This guide walks you through using our secure DocuSeal platform to complete your agreement. Why Terms & Conditions are Required Before you can book a vehicle, you must sign our Terms & Conditions which cover: - Rental agreement details - Your responsibilities as a driver - Insurance and liability information - Payment terms and conditions - Vehicle usage guidelines The Digital Signing Process Step 1: Access the Terms 1. Log in to your Swift Ride account 2. You'll see a notification banner: "Action Required: Sign Terms" 3. Click "Review and Sign Terms" 4. Alternatively, go to Profile → Documents → Terms & Conditions Step 2: Review the Document 1. You'll be redirected to our secure DocuSeal portal 2. The document will load in your browser 3. Important: Read through all sections carefully 4. Use the navigation arrows to move through pages 5. Zoom in/out for better readability if needed Step 3: Fill Required Fields The document may require you to: 1. Confirm your information: - Full legal name - Current address - Contact information - Driver's license number 2. Initial specific sections: - Click on initial boxes - Type your initials or draw them 3. Date the document: - Today's date will usually auto-fill - Verify it's correct Step 4: Sign the Document 1. Scroll to the signature section 2. Click on the signature field 3. Choose your signature method: - Type: Type your full name - Draw: Use mouse/touchpad to draw - Upload: Use a saved signature image 4. Review your signature 5. Click "Adopt and Sign" Step 5: Finalize and Submit 1. Review all completed fields 2. Ensure nothing is missed (highlighted in red) 3. Click "Finish" or "Submit" 4. Wait for processing confirmation 5. You'll receive a confirmation screen After Signing Immediate Next Steps - ✅ You'll return to Swift Ride automatically - ✅ Your account status updates to "Terms Accepted" - ✅ You receive a confirmation email - ✅ A PDF copy is sent to your email - ✅ You can now proceed to book vehicles Accessing Your Signed Agreement 1. Check your email for the PDF copy 2. In Swift Ride: Profile → Documents → Signed Agreements 3. Download anytime for your records Common Questions and Issues Technical Issues Issue: "Document won't load" - Clear your browser cache - Try a different browser - Disable pop-up blockers - Check your internet connection Issue: "Can't sign on mobile" - Rotate to landscape mode - Pinch to zoom for better visibility - Use the DocuSeal mobile site - Try using a tablet or computer Signature Problems Issue: "Signature looks wrong" - Clear and try again before submitting - Use a different signature method - Ensure steady hand when drawing - Type signature if drawing is difficult Issue: "Signature field not responding" - Click directly on the field - Wait for page to fully load - Try refreshing the page - Switch browsers if needed Document Questions Q: Can I download before signing? A: Yes, click the download icon to review offline first. Q: How long do I have to sign? A: The session typically remains active for 2 hours. Q: Can I save and return later? A: Yes, DocuSeal saves your progress automatically. Important Sections to Review Before signing, pay special attention to: 1. Rental Period and Payments - Weekly rental terms - Payment amounts and schedule - Late payment policies 2. Vehicle Use Restrictions - Authorized use for gig driving only - Geographic limitations - Prohibited activities 3. Insurance Requirements - Coverage provided - Your responsibilities - Deductibles and claims process 4. Maintenance and Damage - Reporting procedures - Your responsibilities - Normal wear and tear definitions 5. Termination Clauses - How to end your rental - Notice requirements - Return procedures Tips for a Smooth Signing Experience Before You Start - ✅ Have your driver's license handy - ✅ Verify your contact information is current - ✅ Allow 15-20 minutes to read and sign - ✅ Use a computer for best experience During Signing - ✅ Read each section carefully - ✅ Ask questions before signing if unclear - ✅ Take screenshots of important sections - ✅ Ensure all fields are completed After Signing - ✅ Save the email with your signed copy - ✅ Download the PDF for your records - ✅ Store in a safe place - ✅ Review periodically Need Help? Getting Support - Live Chat: Click the chat widget - Email: [email protected] - Phone: Call during business hours What to Include When contacting support, provide: - Your account email - Error messages (screenshots help) - Which step you're stuck on - Browser and device type Legal Questions For questions about specific terms: - Contact our support team first - We can clarify standard provisions - Consult your own attorney for legal advice

How to Verify Your Driver's License

Driver's license verification is a quick and secure process that ensures you meet Swift Ride's safety requirements. Here's everything you need to know about verifying your license. Why License Verification is Required Swift Ride requires valid driver's license verification to: - Ensure all drivers meet legal requirements - Maintain safety standards for our fleet - Comply with insurance regulations - Protect both drivers and the Swift Ride community Step-by-Step Verification Process Step 1: Access the Verification Page 1. Log in to your Swift Ride account 2. Navigate to your Profile or Account Settings 3. Click on "Verify Documents" or look for the verification prompt 4. Select "Driver's License" from the document types Step 2: Prepare Your License Before uploading, ensure your driver's license: - Is currently valid (not expired) - Shows all information clearly - Has no damage obscuring important details - Matches the name on your Swift Ride account Step 3: Upload Your License 1. Click "Upload Driver's License" 2. Choose to take a photo or upload an existing image 3. Front of License: - Position your license on a flat surface - Ensure good lighting with no glare - Make sure all text is readable - Click to capture or select file 4. Back of License: - Flip your license over - Follow the same photo guidelines - Upload the back image Step 4: Review and Submit 1. Preview both images to ensure clarity 2. Verify all information is visible 3. Click "Submit for Verification" 4. You'll see a confirmation message What Happens Next Verification Timeline - Typical processing: 1-2 business hours - Maximum wait: 24 hours - Status updates: Via email and in-app notifications Verification Status Types - Pending: Your documents are being reviewed - Verified: You're approved and ready to book! - Needs Attention: Additional information required Common Issues and Solutions Photo Quality Problems Issue: "Image too blurry" - Solution: Ensure steady hands or use a flat surface - Use good lighting (natural light works best) - Clean your camera lens Issue: "Glare on license" - Solution: Adjust angle to avoid light reflection - Turn off flash - Move away from direct light sources Information Mismatch Issue: "Name doesn't match account" - Solution: Update your account name to match your license - Contact support if you have a legal name change Issue: "Address outdated" - Solution: License with old address is usually acceptable - Update your account with current address Technical Issues Issue: "Upload failed" - Solution: Check your internet connection - Ensure file size is under 10MB - Try a different browser or device Tips for Quick Approval ✅ Do's: - Use high-resolution photos - Ensure all four corners are visible - Take photos in good lighting - Double-check information matches your account ❌ Don'ts: - Don't use photocopies or screenshots - Don't cover any part of the license - Don't submit expired licenses - Don't edit or alter images Special Circumstances International Licenses - International driving permits are accepted - Must be accompanied by your original license - Both documents need to be uploaded Temporary Licenses - Paper temporary licenses are accepted - Must show official DMV/DOT seal - Include your expired license if required by your state Recently Renewed License - If you're waiting for your new license, upload: - Temporary paper license - Previous license (if not surrendered) - Renewal receipt Need Help? Quick Fixes 1. Clear your browser cache and try again 2. Use a different device if uploads fail 3. Check your email for specific feedback Contact Support If you're still having issues: - Click the chat widget for instant help - Email: [email protected] - Include your account email and description of the issue