How to Verify Your Driver's License

Driver's license verification is a quick and secure process that ensures you meet Swift Ride's safety requirements. Here's everything you need to know about verifying your license.

Why License Verification is Required

Swift Ride requires valid driver's license verification to:

• Ensure all drivers meet legal requirements

• Maintain safety standards for our fleet

• Comply with insurance regulations

• Protect both drivers and the Swift Ride community

Step-by-Step Verification Process

Step 1: Access the Verification Page

1. Log in to your Swift Ride account

2. Navigate to your Profile or Account Settings

3. Click on "Verify Documents" or look for the verification prompt

4. Select "Driver's License" from the document types

Step 2: Prepare Your License

Before uploading, ensure your driver's license:

• Is currently valid (not expired)

• Shows all information clearly

• Has no damage obscuring important details

• Matches the name on your Swift Ride account

Step 3: Upload Your License

1. Click "Upload Driver's License"

2. Choose to take a photo or upload an existing image

3. Front of License:

   • Position your license on a flat surface

   • Ensure good lighting with no glare

   • Make sure all text is readable

   • Click to capture or select file

4. Back of License:

   • Flip your license over

   • Follow the same photo guidelines

   • Upload the back image

Step 4: Review and Submit

1. Preview both images to ensure clarity

2. Verify all information is visible

3. Click "Submit for Verification"

4. You'll see a confirmation message

What Happens Next

Verification Timeline

• Typical processing: 1-2 business hours

• Maximum wait: 24 hours

• Status updates: Via email and in-app notifications

Verification Status Types

• Pending: Your documents are being reviewed

• Verified: You're approved and ready to book!

• Needs Attention: Additional information required

Common Issues and Solutions

Photo Quality Problems

Issue: "Image too blurry"

• Solution: Ensure steady hands or use a flat surface

• Use good lighting (natural light works best)

• Clean your camera lens

Issue: "Glare on license"

• Solution: Adjust angle to avoid light reflection

• Turn off flash

• Move away from direct light sources

Information Mismatch

Issue: "Name doesn't match account"

• Solution: Update your account name to match your license

• Contact support if you have a legal name change

Issue: "Address outdated"

• Solution: License with old address is usually acceptable

• Update your account with current address

Technical Issues

Issue: "Upload failed"

• Solution: Check your internet connection

• Ensure file size is under 10MB

• Try a different browser or device

Tips for Quick Approval

✅ Do's:

• Use high-resolution photos

• Ensure all four corners are visible

• Take photos in good lighting

• Double-check information matches your account

❌ Don'ts:

• Don't use photocopies or screenshots

• Don't cover any part of the license

• Don't submit expired licenses

• Don't edit or alter images

Special Circumstances

International Licenses

• International driving permits are accepted

• Must be accompanied by your original license

• Both documents need to be uploaded

Temporary Licenses

• Paper temporary licenses are accepted

• Must show official DMV/DOT seal

• Include your expired license if required by your state

Recently Renewed License

• If you're waiting for your new license, upload:

  • Temporary paper license

  • Previous license (if not surrendered)

  • Renewal receipt

Need Help?

Quick Fixes

1. Clear your browser cache and try again

2. Use a different device if uploads fail

3. Check your email for specific feedback

Contact Support

If you're still having issues:

• Click the chat widget for instant help

• Email: [email protected]

• Include your account email and description of the issue