Frequently Asked Questions About Swift Ride Plans
Get quick answers to the most common questions about Swift Ride's vehicle rental service, subscription plans, and how
our platform works for gig economy drivers.
Getting Started
Who Can Use Swift Ride?
Q: What are the requirements to rent with Swift Ride? A: You must be:
- At least 21 years old
- Have a valid U.S. driver's license
- Be an active gig economy driver (Uber, DoorDash, etc.)
- Pass our verification process
- Have a valid payment method
Q: Do I need previous rental experience? A: No previous rental experience is required. We provide comprehensive
onboarding and support for new drivers.
Q: Can I use Swift Ride vehicles for personal use? A: Yes! While designed for gig driving, reasonable personal use is
included in your subscription.
Q: What gig platforms do you support verification for? A: We currently support Uber, Lyft, DoorDash, Instacart, Amazon
Flex, Grubhub, Postmates, and other major platforms.
Service Areas
Q: Where is Swift Ride available? A: We're currently operating in major metropolitan areas and expanding rapidly. Check
our website for current service areas or join the waitlist for your city.
Q: How do I know if my area is served? A: Enter your zip code on our cars page. If no vehicles appear, we're not in your
area yet, but you can join the waitlist.
Q: Are you expanding to new cities? A: Yes! We're constantly expanding. Join our waitlist to be notified when we arrive
in your area.
Pricing and Billing
Subscription Costs
Q: How much does Swift Ride cost? A: Our pricing is simple:
- Weekly subscription: $399/week
- Security deposit: $200 (fully refundable)
- No hidden fees for normal use
Q: When is payment due? A: Your first payment (deposit + first week) is due at booking. After that, payments auto-renew
every 7 days from your pickup date.
Q: Can I pay monthly instead of weekly? A: Currently, we only offer weekly billing cycles to provide maximum flexibility
for gig drivers.
Q: What's included in the $399 weekly rate? A: Everything except fuel:
- Unlimited mileage
- Comprehensive insurance
- Maintenance and repairs
- 24/7 roadside assistance
- Registration and licensing
Additional Costs
Q: What costs are NOT included? A: You're responsible for:
- Fuel/charging costs
- Parking and tolls
- Traffic violations
- Damage beyond normal wear
- Deep cleaning if needed
Q: Are there any hidden fees? A: No hidden fees! All potential charges are clearly outlined in our terms and this FAQ.
Q: What happens if I damage the vehicle? A: Minor damage is covered. For major damage, you'll pay the insurance
deductible ($500 for at-fault accidents).
Booking and Vehicles
How Booking Works
Q: How far in advance can I book? A: Vehicles are typically available 2-14 days in advance, depending on your location
and demand.
Q: Can I extend my rental? A: Yes! Your rental automatically renews weekly. You can cancel anytime with proper notice.
Q: Can I book multiple vehicles? A: Currently, you can only have one active booking at a time.
Q: What if no vehicles are available? A: Join the waitlist! You'll be notified as soon as vehicles become available in
your area.
Vehicle Types
Q: What types of vehicles do you offer? A: We offer economy cars, sedans, SUVs, and electric vehicles optimized for gig
driving, with features like:
- Fuel efficiency
- Comfortable seating
- USB charging ports
- Navigation systems
Q: Can I choose a specific car model? A: You can see available vehicles and choose your preferred option when booking,
subject to availability.
Q: Are electric vehicles available? A: Yes! We offer electric vehicles in select markets. Charging costs are your
responsibility.
Q: Do vehicles come with car seats or other accessories? A: Vehicles come with basic equipment only. You'll need to
provide your own phone mounts, chargers, and safety equipment.
Vehicle Access and Usage
Digital Key System
Q: How do I unlock my vehicle? A: Use the Geotab digital key system through your smartphone app. No physical keys
needed!
Q: What if my phone dies and I can't unlock the car? A: Contact our 24/7 support for emergency unlock assistance. We can
help remotely or dispatch assistance.
Q: Can multiple people unlock the same vehicle? A: Only the primary renter has digital key access unless additional
drivers are specifically authorized.
Usage Guidelines
Q: Are there mileage limits? A: No! Unlimited mileage is included for gig driving purposes.
Q: Can I drive out of state? A: Yes, but check your specific rental agreement. Some restrictions may apply for certain
states or extended trips.
Q: What platforms can I use the vehicle for? A: Any legitimate gig platform: rideshare, delivery, moving services, etc.
Q: Can family members drive the vehicle? A: Only authorized drivers on your rental agreement may operate the vehicle.
Insurance and Safety
Coverage Details
Q: What insurance is included? A: We provide comprehensive coverage including:
- Liability (state minimums)
- Collision with $500 deductible
- Comprehensive with $500 deductible
- Uninsured motorist protection
Q: Do I need my own insurance? A: Our insurance covers the vehicle, but you may want personal coverage for additional
protection.
Q: What if I'm in an accident? A: Report it immediately through our app or 24/7 hotline. We'll guide you through the
process and provide support.
Q: Does insurance cover personal belongings? A: No, our vehicle insurance doesn't cover personal items. Consider
renter's or personal property insurance.
Maintenance and Support
Vehicle Maintenance
Q: What if the vehicle breaks down? A: Call our 24/7 roadside assistance immediately. We'll provide repair service or a
replacement vehicle.
Q: Who handles maintenance? A: All routine maintenance is handled by Swift Ride. You just need to report any issues
promptly.
Q: What about oil changes and regular service? A: We handle all scheduled maintenance. You'll receive notifications when
service is due.
Customer Support
Q: How do I contact support? A: Multiple ways:
- 24/7 live chat on our website/app
- Phone support (number in your booking)
- Email: [email protected]
- In-app messaging
Q: Is support available 24/7? A: Yes! We provide round-the-clock support for emergencies, lockouts, breakdowns, and
urgent issues.
Q: How quickly does support respond? A: Live chat is immediate, phone wait times are typically under 2 minutes, and
email responses within 2 hours.
Account Management
Profile and Verification
Q: How long does verification take? A: Usually 1-2 hours for automatic verification, up to 24 hours for manual review of
complex cases.
Q: What if my documents are rejected? A: You'll receive specific feedback via email. Correct the issues and resubmit.
Support can help if needed.
Q: Can I update my information after verification? A: Yes, but changes may require re-verification depending on what you
update.
Payments and Billing
Q: Can I change my payment method? A: Yes, update payment methods anytime through your profile or our Stripe portal.
Q: What happens if my payment fails? A: You'll be notified immediately with 24 hours to update your payment method
before service interruption.
Q: Can I get a refund if I return early? A: No refunds for partial weeks, but no penalties for early return either.
Q: How do I get my security deposit back? A: After returning the vehicle in good condition, deposits are refunded
within 5-7 business days.
Cancellation and Returns
Ending Your Rental
Q: How much notice do I need to cancel? A: Contact support to arrange return. We recommend 24-48 hours notice when
possible.
Q: Where do I return the vehicle? A: Usually the same location where you picked it up, but we can arrange alternative
return locations.
Q: What condition should the vehicle be in? A: Clean, undamaged, and with the same fuel level as pickup. Normal wear and
tear is expected.
Q: Can I pause my subscription? A: No pause option available. You can return the vehicle and rebook later when needed.
Special Situations
International Drivers
Q: Can international drivers use Swift Ride? A: Yes, if you have proper documentation:
- Valid U.S. driver's license or International Driving Permit
- Visa/work authorization
- Gig platform verification in the U.S.
Business Use
Q: Can I use Swift Ride for my delivery business? A: Yes! Swift Ride is perfect for independent contractors and small
delivery businesses.
Q: Do you offer fleet services? A: Currently focused on individual drivers, but contact us about fleet needs.
Q: Can I get invoices for business expenses? A: Yes, all transactions include detailed invoices for business accounting.
Technical Issues
App and Website
Q: Which browsers are supported? A: Chrome, Safari, Firefox, and Edge. Chrome is recommended for the best experience.
Q: Is there a mobile app? A: Yes! Download from App Store or Google Play for the best mobile experience.
Q: What if the website isn't working? A: Try clearing cache, using a different browser, or contact support for
assistance.
Account Access
Q: I forgot my password. How do I reset it? A: Use the "Forgot Password" link on the login page or contact support for
assistance.
Q: Can I have multiple accounts? A: No, one account per person. Multiple accounts may result in suspension.
Q: How do I delete my account? A: Contact support to request account deletion. Note that this will remove all history
and data.
Still Have Questions?
Additional Resources
- Browse our detailed help articles
- Watch tutorial videos
- Check our blog for updates
- Join our community forums
Contact Support
- Live Chat: Available 24/7
- Email: [email protected]
- Phone: Available in your booking confirmation
- Response Time: Usually within minutes
We're here to help make your gig driving experience as smooth as possible!