My Documents Aren't Verifying

Document verification is crucial for getting approved to drive with Swift Ride. If your documents aren't being accepted, this guide will help you identify and fix common issues quickly.

Common Verification Problems

Driver's License Issues

Problem: "Image Quality Too Poor"

What causes this:

• Blurry or out-of-focus photos

• Poor lighting conditions

• Glare from flash or reflective surfaces

• Camera shake during capture

Solutions:

1. Improve photo conditions

   • Use natural light when possible

   • Turn off camera flash

   • Hold camera steady or use surface

   • Ensure all corners of license visible

2. Technical improvements

   • Clean camera lens

   • Use back camera (higher quality)

   • Take multiple shots, choose best

   • Zoom out to capture full license

3. Alternative methods

   • Use document scanner app

   • Take photo with tablet camera

   • Ask someone else to take photo

   • Try different time of day for lighting

Problem: "Information Not Readable"

Common causes:

• Expired license (outdated text)

• Worn or damaged license

• Text obscured by shadows

• Insufficient image resolution

Solutions:

1. Check license condition

   • Replace damaged licenses at DMV

   • Clean license surface gently

   • Flatten curved or bent licenses

   • Use magnifying glass to verify readability

2. Photo technique

   • Position license on dark background

   • Ensure high contrast

   • Take close-up of text areas

   • Verify ALL text is visible

Problem: "Name Doesn't Match Account"

Why this happens:

• Account name differs from license

• Maiden name vs married name

• Missing middle names

• Nickname used instead of legal name

Solutions:

1. Update account information

   • Go to Profile → Personal Information

   • Change name to match license exactly

   • Include middle names/initials as shown

   • Use legal name, not nicknames

2. Legal name changes

   • Provide marriage certificate

   • Show court order for name change

   • Contact support for manual review

   • Consider updating license at DMV

Gig Platform Verification Issues

Problem: "Platform Account Not Recognized"

Common causes:

• Account temporarily deactivated

• Different email used for platform

• Platform doesn't recognize verification

• Technical connection issues

Solutions:

1. Check platform status

   • Log in to verify account active

   • Complete any pending requirements

   • Check for suspension notices

   • Ensure recent driving activity

2. Reconnection process

   • Disconnect and reconnect account

   • Use same email for both accounts

   • Clear browser cache before retry

   • Try manual verification instead

Problem: "Unable to Verify Activity"

Requirements for verification:

• Recent driving activity (within 30 days)

• Active driver status

• Account in good standing

• No pending violations

Solutions:

1. Increase activity

   • Complete a delivery/ride

   • Update driver status to "online"

   • Resolve any platform issues

   • Wait 24 hours after activity

2. Manual verification

   • Upload recent earnings statement

   • Provide driver dashboard screenshot

   • Show active status confirmation

   • Submit via manual upload option

Document Upload Technical Issues

Problem: "Upload Failed" or "File Too Large"

Technical requirements:

• File size under 10MB

• Accepted formats: JPG, PNG, PDF

• Internet connection stable

• Browser supports file uploads

Solutions:

1. Optimize files

   • Compress images if over 10MB

   • Convert to JPG format

   • Use photo editing app to reduce size

   • Take new photo at lower resolution

2. Technical fixes

   • Try different browser

   • Disable VPN/proxy

   • Clear browser cache

   • Use incognito/private mode

   • Try mobile app vs website

Problem: "Document Processing Error"

What this means:

• System can't read document

• Format not recognized

• Corrupted file upload

• Server processing issues

Immediate actions:

1. Re-upload document

   • Use different file format

   • Take new photo/scan

   • Check file isn't corrupted

   • Ensure document fully captured

2. Contact support

   • Provide error message details

   • Include document type affected

   • Share file size and format

   • Request manual review

Document-Specific Troubleshooting

Driver's License Best Practices

Photo Requirements

✅ Do This:

• Flat surface, good lighting

• All four corners visible

• Text clearly readable

• No shadows or glare

• Front AND back photos

❌ Avoid This:

• Holding license in hand

• Using flash photography

• Partial license coverage

• Blurry or tilted images

• Screenshots of license

State-Specific Issues

Some states have unique requirements:

• Enhanced licenses (travel documents)

• Vertical vs horizontal orientation

• Special endorsements needed

• Temporary licenses accepted differently

Gig Platform Documentation

Accepted Proof Documents

✅ Earnings Statements:

• Official platform statements

• Must show your name

• Dated within 30 days

• Show active driver status

✅ Dashboard Screenshots:

• Driver profile page

• Active status visible

• Recent trip/delivery history

• Platform logo clearly shown

❌ Not Accepted:

• Customer receipts

• Third-party summaries

• Bank statements only

• Promotional emails

International Driver Documentation

Additional Requirements

For international drivers:

• International Driving Permit

• Original foreign license

• Certified translations

• Visa/work authorization

• Additional identity verification

Common Issues

• IDP expired or invalid

• Translation not certified

• Work authorization unclear

• Multiple document conflicts

Manual Review Process

When Documents Go to Manual Review

• Automatic verification failed

• Conflicting information detected

• International documents submitted

• Complex verification scenarios

What Happens During Review

1. Human verification

   • Document expert examines files

   • Cross-references information

   • Verifies authenticity

   • Checks compliance requirements

2. Timeline expectations

   • Standard review: 24-48 hours

   • Complex cases: 3-5 business days

   • International: Up to 7 days

   • Expedited available for existing customers

Supporting Your Review

You can help by:

• Providing additional documentation

• Responding quickly to requests

• Being available for phone verification

• Clarifying any inconsistencies

Advanced Troubleshooting

Multiple Submission Attempts

If you've tried multiple times:

1. Stop submitting for 24 hours

2. Contact support before next attempt

3. Get specific feedback on issues

4. Request manual review option

5. Consider document replacement

Account-Level Issues

Problems affecting entire account:

• Previous verification failures

• Conflicting information in system

• Age or eligibility requirements

• Background check complications

Resolution steps:

1. Request account review

2. Verify all profile information

3. Update any changed circumstances

4. Provide supplementary documentation

5. Work with support specialist

Technical Support Escalation

When to escalate:

• Multiple failed attempts

• System errors persist

• Contradictory feedback received

• Urgent booking needs

How to escalate:

• Request supervisor/manager

• Reference previous case numbers

• Document all attempts made

• Ask for expedited processing

Prevention Strategies

Before Uploading Documents

1. Document preparation

   • Check expiration dates

   • Verify readability

   • Test photo quality

   • Have backups ready

2. Technical preparation

   • Test upload process

   • Check internet speed

   • Clear browser cache

   • Update browser/app

Maintaining Verification Status

• Keep documents current

• Update changes promptly

• Monitor email for renewals

• Test verification periodically

Common Error Messages Explained

Error MessageWhat It MeansHow to Fix"Expired document"License past expirationRenew license at DMV"Invalid format"Wrong file typeUse JPG, PNG, or PDF"Information mismatch"Details don't alignUpdate account info"Unable to verify"System can't confirmTry manual verification"Processing error"Technical issueContact support

Getting Help

Self-Service Resources

• Document requirements checklist

• Photo quality examples

• Video tutorials

• FAQ section

Contacting Support

When to reach out:

• After 3 failed attempts

• Conflicting error messages

• Urgent verification needs

• Technical errors persist

Information to provide:

• Account email

• Document type having issues

• Error messages received

• Number of attempts made

• Screenshots of errors

Response expectations:

• Live chat: Immediate help

• Email: 2-4 hour response

• Phone: Priority for verification issues

Frequently Asked Questions

Q: How long does verification usually take? A: Automatic verification: 5-30 minutes. Manual review: 24-48 hours.

Q: Can I book while documents are being verified? A: No, all verification must be complete before booking.

Q: What if my license expires during my rental? A: You must maintain valid documentation throughout your rental period.

Q: Can I upload documents multiple times? A: Yes, but wait for feedback between attempts to avoid system flags.

Q: Do I need to verify documents again if I take a break from Swift Ride? A: Documents remain valid unless expired or circumstances change.

Success Tips

For Quick Approval

1. Perfect photos first time

2. Match all information exactly

3. Use high-quality camera

4. Upload during business hours

5. Respond to feedback quickly

Common Success Factors

• Clear, well-lit photos

• Current, valid documents

• Consistent information across all platforms

• Quick response to support requests

• Patience with review process