The Overview dashboard is your central hub for managing your Swift Ride booking. This guide shows you how to access, understand, and manage all aspects of your vehicle rental from one convenient location.
Accessing Your Bookings
Quick Access Methods
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After Login: Click "Overview" in the main navigation
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Direct URL: Navigate to swiftride.net/overview
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Mobile: Tap the menu icon → "Overview"
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Email Links: Click "View Booking" in any email
First-Time Access
When you first visit the Overview page:
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You'll see your active booking immediately
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All key information is displayed at a glance
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Action buttons are prominently featured
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Support options are easily accessible
Understanding Your Booking Dashboard
Booking Status Section
Your booking can have one of these statuses:
🟢 Active
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Vehicle is currently in your possession
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Payments are up to date
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Full access to all features
🟡 Pickup Pending
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Booking confirmed but pickup date hasn't arrived
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Shows countdown to pickup
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Digital key will activate on pickup day
🔴 Payment Due
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Weekly payment needs attention
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Update payment method required
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24-hour grace period active
⚫ Completed
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Booking has ended
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Vehicle returned
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Final invoice available
Key Information Display
Vehicle Details
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Make and Model: Your car's details
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License Plate: For identification
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Color: To spot your vehicle
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VIN: Last 4 digits for verification
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Features: Key amenities listed
Booking Timeline
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Start Date: When your rental began
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Next Payment: Due date and amount
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Weeks Active: How long you've had the car
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Total Paid: Running total of payments
Quick Actions
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Unlock Vehicle: Access digital key
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View Documents: Insurance, registration
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Payment History: All transactions
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Contact Support: Direct help button
Managing Your Active Booking
Digital Key Access
Using Your Digital Key
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Click "Unlock Vehicle" button
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Geotab interface opens
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Follow on-screen prompts
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Vehicle unlocks remotely
Key Features
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Works within Bluetooth range
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No internet required once synced
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Battery status displayed
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Emergency unlock available
Payment Management
View Payment Schedule
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See "Next Payment" section
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Shows exact date and amount
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Payment method displayed
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Auto-renewal status indicated
Update Payment Info
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Click "Update Payment Method"
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Redirected to Stripe portal
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Add or change card
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Confirm update
Payment History
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Click "View Payment History"
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See all past transactions:
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Payment dates
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Amounts charged
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Payment methods used
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Invoice downloads
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Document Access
Available Documents
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📄 Insurance Card: Current coverage proof
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📄 Registration: Vehicle registration
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📄 Rental Agreement: Your signed terms
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📄 Inspection Report: Initial condition
Downloading Documents
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Click "Documents" section
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Select document type
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Click download icon
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Save or print as needed
Vehicle Information
Detailed Vehicle View
Click on your vehicle card to see:
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High-resolution photos
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Complete features list
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Maintenance schedule
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Mileage tracking
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Fuel type and efficiency
Reporting Issues
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Click "Report an Issue"
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Select issue type:
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Mechanical problem
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Damage report
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Cleanliness issue
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Key problems
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Describe the issue
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Upload photos if needed
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Submit report
Mobile App Features
Optimized for Mobile
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Responsive design for all screens
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Touch-friendly interface
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Quick action buttons
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Offline capability for key info
Push Notifications
Enable notifications for:
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Payment reminders
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Booking updates
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Maintenance schedules
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Important announcements
Advanced Features
Booking Extensions
If you want to extend your rental:
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No action needed - auto-renews weekly
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Cancel anytime with proper notice
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Contact support for special requests
Vehicle Exchanges
Need a different vehicle?
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Click "Request Vehicle Exchange"
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Browse available options
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Select preferred vehicle
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Schedule exchange date
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Await confirmation
Maintenance Scheduling
When maintenance is due:
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You'll see an alert in Overview
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Click "Schedule Maintenance"
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Choose convenient time
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Select preferred location
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Receive confirmation
Understanding Your Billing
Weekly Charge Breakdown
Your Overview shows:
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Base weekly rate: $399
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Any additional charges
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Credits or discounts
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Total amount due
Billing Cycle
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Start: Your pickup day
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Frequency: Every 7 days
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Time: Usually 12:00 AM
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Method: Automatic charge
Troubleshooting Common Issues
Can't Access Overview
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Ensure you're logged in
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Clear browser cache
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Try different browser
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Check internet connection
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Contact support if persists
Information Not Updated
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Pull down to refresh (mobile)
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Click refresh icon (desktop)
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Log out and back in
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Wait 5 minutes for sync
Missing Features
Some features require:
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Completed verification
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Active booking status
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Updated app version
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Proper permissions
Tips for Best Experience
Daily Checks
✅ Review booking status ✅ Check next payment date ✅ Verify vehicle access works ✅ Note any new messages
Weekly Tasks
✅ Review payment history ✅ Check maintenance alerts ✅ Update mileage if requested ✅ Ensure documents are current
Stay Organized
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Screenshot important info
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Save documents locally
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Set payment reminders
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Keep support number handy
Support Options
In-App Support
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Chat Widget: Bottom right corner
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Support Ticket: Via help menu
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FAQ Access: Common questions
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Video Guides: How-to tutorials
Emergency Support
For urgent issues:
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24/7 hotline number displayed
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Emergency unlock option
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Roadside assistance button
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Direct manager contact
Privacy and Security
Your Data Protection
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All information encrypted
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Secure login required
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Session timeouts for safety
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No payment details shown in full
Best Practices
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Don't share login credentials
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Log out on shared devices
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Report suspicious activity
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Keep contact info updated
Frequently Asked Questions
Q: Can I see past bookings? A: Yes, go to Overview → Booking History to see all past rentals.
Q: How often does information update? A: Real-time for most features, payment info may take a few minutes.
Q: Can family members access my booking? A: Only with your login credentials. We recommend not sharing access.
Q: What if I can't access my digital key? A: Use the emergency unlock feature or contact 24/7 support.
Q: How do I print my insurance card? A: Download from Documents section, then print from your device.
Need More Help?
Contact Options
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Live Chat: Instant support
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Email: [email protected]
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Phone: Number shown in Overview
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Response Time: Usually under 5 minutes